How To Make A Warranty Claim For Your Replacement Windows
If you’re experiencing an issue with a window that’s still under warranty, no worries—your local Window Depot is here to help. To make sure your claim is handled as quickly as possible, there are a few key pieces of information you’ll need to provide.
What to Collect for Your Warranty Claim
- A photo of the full window: This helps us see where the issue is located and get the full picture (literally).
- A close-up photo of the issue: Whether it’s fog between panes, a mechanical issue, or visible damage, be sure the problem is clearly visible in the photo.
- A picture of the product ID sticker: This sticker is unique to your specific window—similar to a VIN number on a car—and helps us identify the exact model and specifications.
How to Find the Product ID Sticker
For most double- or triple-pane windows, the sticker is found on the top sash:
- Unlock the window.
- Lower the top sash slightly.
- Look at the top edge—you should see a white or silver label with numbers. Take a clear photo of it.
If it’s not there, try this:
- Unlock the window and raise the bottom sash.
- Tilt the sash inward using the tilt latches.
- Lower the top sash, tilt it in the same way, and look for the sticker along the top or side frame.
Providing these three items will help us move your claim along without delays—so we can get your window issue resolved as soon as possible!
